Experience Guarantee FAQ

The only place you can buy basketball tickets and get a refund. Even if your favorite player is load managed or when you can't find a babysitter. NO FEES. 100% GUARANTEED TICKETS. When Plans Change, Cancel For Any Reason and Get 75% Back. Even if your favorite player gets hurt.

What is the Only Basketball Tickets Experience Guarantee?

It is a benefit included with eligible orders on OnlyBasketballTickets.com. You can cancel for any personal reason, return the ticket to the platform at least 72 hours before the event start time, and receive 75% of your total order back. The Experience Guarantee is a service benefit provided by Only Local Tickets, LLC and is not insurance.

How much of my order do I get back?

75% of the total order, which includes the ticket price, service fees, booking fees, and applicable taxes. The remaining 25% is non-refundable.

When do I have to submit a cancellation?

At least 72 hours before the event start time. You also need to transfer your tickets back to us, and we must receive them at least 72 hours before the event starts. Requests or ticket transfers after that point are not eligible.

Why do tickets have to be returned 72 hours before the game?

The 72-hour window helps prevent people from abusing the program, which would raise prices for everyone. It also gives us time to handle returned tickets properly, so we can keep delivering a great experience for every fan.

What if I buy tickets less than 72 hours before the game?

Your tickets are still 100% guaranteed to be real and to get you into the game. Orders placed within 72 hours of tipoff do not include the Experience Guarantee, so they are priced lower. Because the cancellation window has already closed, these orders are not eligible for a refund request.

Do I have to explain why I am cancelling?

No. No documentation is required and no questions are asked. Any personal reason qualifies for a refund.

Does my star player sitting out count?

Yes. LeBron out for the season, Steph sitting because of load management, or any team update that changed your mind is a personal reason. Submit a cancellation at least 72 hours before tipoff and get 75% back.

How long does the refund take?

Your refund is initiated within 2-5 business days after approval and confirmed ticket return, and goes back to your original payment method.

What happens if the game is cancelled or moved?

The Experience Guarantee does not apply if the event organizer cancels, postpones, relocates, reschedules, abandons, or modifies the event. Organizer-driven refunds, credits, or exchanges follow the organizer's own rules and terms.

When is an order not eligible?

Your order is not eligible if the ticket was used or scanned, transferred outside the platform, listed for resale, involved in a chargeback, or bought for commercial resale or brokerage purposes. The benefit applies to personal reasons only.

Are there any fees?

No fees. The price you see is the price you pay, and the Experience Guarantee is included with eligible orders.

Where do your tickets come from?

OnlyBasketballTickets.com is a marketplace where thousands of sellers list their ticket inventory, including ticket brokers, fans, and teams. Every ticket is 100% guaranteed to be real and to get you into the game.

How do I get my tickets?

Your tickets are delivered to your email. Often the email includes a link to Ticketmaster or another ticketing platform, where you accept the tickets and add them to your account so they are ready at the gate.

Cancel For Any Reason is powered by Detour Travel Protection, which backs the program. The Only Basketball Tickets Experience Guarantee is a service benefit provided by Only Local Tickets, LLC and is not insurance. See Experience Guarantee terms.