Only Basketball Tickets Experience Guarantee
Cancel for any reason. Get 75% back.
Plans change. Players get hurt. Cancel at least 72 hours before the game and get 75% of your order back.
No fees · 100% guaranteed tickets
How the Experience Guarantee works
- Step 1
Buy your tickets
Every eligible order on OnlyBasketballTickets.com is included in the Experience Guarantee. No fees are added at checkout.
- Step 2
Change your mind for any reason
Illness, an emergency, a travel change, a work conflict, a babysitter who cancels, or a star who is ruled out. Any personal reason qualifies for a refund.
- Step 3
Submit a cancellation at least 72 hours before tipoff
Request a refund from your order and return the ticket to the platform. No documentation is required and no questions are asked.
- Step 4
Get 75% of your order back
Your refund covers 75% of the total order, including ticket price, service fees, booking fees, and applicable taxes. It is initiated within 2-5 business days after approval and confirmed ticket return, back to your original payment method.
Any personal reason qualifies for a refund
LeBron out? Steph sitting? Travel plans changed? Cancel for any reason up to 72 hours before tipoff and get 75% back.
No documentation is required and no questions are asked. Submit a cancellation, return the ticket to the platform, and 75% of your total order goes back to your original payment method.
- LeBron is out for the season
- Steph may sit because of load management
- Team updates changed your mind
- You cannot make it into the country
- Your babysitter cancels
- Illness, emergency, travel changes, work conflict, or any personal reason
Ready to see the game?
Buy with confidence. Cancel for any reason and get 75% back. No fees.
What is included
- Cancel for any reason.
- You must submit a cancellation at least 72 hours before the event start time.
- You must return the ticket to the platform.
- You receive 75% of the total order back.
- The total order includes ticket price, service fees, booking fees, and applicable taxes.
- The remaining 25% is non-refundable.
- Your refund is initiated within 2-5 business days after approval and confirmed ticket return.
- Your refund goes back to the original payment method.
- No documentation is required.
- No questions asked.
- The Experience Guarantee is not insurance.
- The Experience Guarantee applies to personal reasons only.
What it does not apply to
- The Experience Guarantee does not apply if the event organizer cancels, postpones, relocates, reschedules, abandons, or modifies the event.
- Organizer-driven refunds, credits, or exchanges follow the organizer's own rules and terms.
- Your order is not eligible if the ticket was used or scanned.
- Your order is not eligible if the ticket was transferred outside the platform.
- Your order is not eligible if the ticket was listed for resale.
- Your order is not eligible if the order was involved in a chargeback.
- Your order is not eligible if the tickets were bought for commercial resale or brokerage purposes.
Experience Guarantee questions
- What is the Only Basketball Tickets Experience Guarantee?
- It is a benefit included with eligible orders on OnlyBasketballTickets.com. You can cancel for any personal reason, return the ticket to the platform at least 72 hours before the event start time, and receive 75% of your total order back. The Experience Guarantee is a service benefit provided by Only Local Tickets, LLC and is not insurance.
- How much of my order do I get back?
- 75% of the total order, which includes the ticket price, service fees, booking fees, and applicable taxes. The remaining 25% is non-refundable.
- When do I have to submit a cancellation?
- At least 72 hours before the event start time. You also need to transfer your tickets back to us, and we must receive them at least 72 hours before the event starts. Requests or ticket transfers after that point are not eligible.
- Why do tickets have to be returned 72 hours before the game?
- The 72-hour window helps prevent people from abusing the program, which would raise prices for everyone. It also gives us time to handle returned tickets properly, so we can keep delivering a great experience for every fan.
- What if I buy tickets less than 72 hours before the game?
- Your tickets are still 100% guaranteed to be real and to get you into the game. Orders placed within 72 hours of tipoff do not include the Experience Guarantee, so they are priced lower. Because the cancellation window has already closed, these orders are not eligible for a refund request.
Cancel For Any Reason is powered by Detour Travel Protection, which backs the program. The Only Basketball Tickets Experience Guarantee is a service benefit provided by Only Local Tickets, LLC and is not insurance. See Experience Guarantee terms.
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